Privacy Policy

1. Introduction

Looty Chords ("Looty Chords," "we," "us," or "our") operates the Looty Chords website and related applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service, including when you create an account, subscribe, practice chords, or contact us.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and limited technical information from your device.

• Account information: name, email address, and password (stored securely through our authentication provider).
• Profile information: optional profile photo, phone number, and other details you choose to add in your account settings.
• Subscription and billing information: payment and billing details processed by our payment provider (we do not store full payment card numbers on our servers).
• Practice and progress data: keys practiced, chords learned, session duration, streaks, assessments, and related learning progress stored in your account.
• MIDI and practice input: when you connect a MIDI keyboard, note and chord input is processed in real time to provide feedback during practice. We do not record or store audio from your instrument.
• Communications: messages and contact details you send through our contact form or support channels.
• Device and session information: browser or app type, device characteristics, IP address, and session identifiers used to keep your account secure and manage active sessions.
• Usage and analytics data: aggregated usage information (such as pages visited and features used) to improve the Service, where analytics are enabled.
• Cookies and local storage: data stored in your browser or app to keep you signed in, remember preferences, and support core functionality.

3. How We Use Your Information

• Provide, operate, and maintain the Service, including chord practice, progress tracking, and account management.
• Process subscriptions, payments, trials, and refunds through our payment processor.
• Authenticate users, prevent fraud, enforce our terms, and protect account security.
• Respond to support requests and communicate with you about your account or the Service.
• Improve features, fix bugs, and understand how the Service is used.
• Send service-related emails (such as account verification, password reset, or billing notices).
• Comply with legal obligations and enforce our policies.

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers who help us operate the Service (for example, hosting, authentication, database, email delivery, payment processing, fraud prevention, and analytics), subject to contractual obligations to protect your data.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, safety, and security of Looty Chords, our users, or others.
• In connection with a merger, acquisition, or sale of assets, with notice where required by law.
• With your consent or at your direction.

5. Third-Party Services

The Service relies on trusted third parties that may process your information according to their own privacy policies, including:

• Google Firebase (authentication, database, storage, and analytics, where enabled).
• Stripe (subscription and payment processing).
• Google reCAPTCHA (spam and abuse prevention on forms, where used).
• Email delivery providers used to send transactional and support messages.

We encourage you to review the privacy policies of these providers. Links to major providers are available on their respective websites.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Practice session and progress data may be retained according to our internal retention schedules. You may request deletion of your account subject to applicable law and legitimate business needs (such as billing records we must retain).

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• Account settings: update profile information and manage your subscription through your account where available.
• Marketing: if we send promotional emails, you may opt out using the unsubscribe link in those messages.
• Analytics: you may limit certain analytics through your browser or device settings where applicable.
• Access and deletion: you may contact us to request access to, correction of, or deletion of personal information, subject to applicable law.

Depending on where you live, you may have additional rights under privacy laws (such as the right to know, delete, or opt out of certain processing). Contact us to exercise those rights.

9. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. International Users

If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. By using the Service, you consent to such transfers where permitted by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: support@lootychords.com
• Contact form: lootychords.com/contactUs